Who do I contact if there seems to be a problem with my EDI data?
If, in the VIT system, it appears that your EDI data has not been processed, the first point of contact should be the operations division most appropriate for the situation (container, cargo, rail, etc.) at the terminal that is handling your shipment. See Company Info & Contacts for contact information. The division you contact will attempt to diagnose and solve your problem; if they are unable to resolve the issue, they will then refer the problem to the EDI team for further research and analysis.
Why doesn't my shipline release appear for a specific container?
If the shipline release was bill-based, the container for which the shipline release does not appear could have been added to the manifest after the shipline release was received and processed. Resend the shipline release to have it posted to the additional container(s).
I don't see my bill or any of the containers on the bill in the VIT system. Why?
The vessel specified on a manifest must be on the VIT vessel schedule before we can post the bills and containers in the manifest. If the vessel is not on the VIT vessel schedule when the manifest arrives, unposted manifests are reprocessed nightly. If your vessel was added to the VIT vessel schedule today and your manifests have already been filed in AMS, please allow the automatic overnight reprocessing to occur and wait until the next day to check the VIT system for your bills and containers.
While we are not direct users of the U. S. Customs AMS system, it is our understanding that U. S. Customs will not send 309 and 350 documents for a bill until the vessel associated with the manifest "has been arrived." Check to see if the vessel for the bills/containers in question has been arrived in the U. S. Customs AMS system.
It can take an hour or more for documents to make their way from U. S. Customs to VIT... however, documents are sometimes held at U. S. Customs and not transmitted to VIT until certain conditions have been met within the U. S. Customs AMS system. If you've recently posted your documents, please keep this in mind - your documents are usually received, translated, and processed within an hour, but if they're not, it could be that some condition in AMS is holding up the flow of data to VIT.
Your manifest, when filed in the U. S. Customs AMS, did not specify 1401 or 1402 for the port code. We only process manifests for ports 1401 (Norfolk and Portsmouth) or 1402 (Newport News.)
When does a container become ready for pick-up?
A container becomes ready for pick-up when 1) there are no holds on the container, 2) a U. S. Customs entry has been posted for each and every bill associated with the container, and 3) a shipline release and a delivery order have both been posted for the container.
Why haven't my U. S. Customs entries posted for a container?
The most common cause is a discrepancy between the piece count specified on the bill and the sum of the piece counts on the entries. Those two figures must match before a U. S. Customs entry is posted to the VIT system. Another cause is that the bill was deleted in the U. S. Customs AMS system before the container handling was completed at VIT. The VIT system must honor AMS deletes which sets the piece count on the bill to zero. If a bill is prematurely deleted in AMS, the corresponding entries will not post automatically and must be entered manually in the VIT system.
I attempted to cancel a booking with a 301 document, but the booking still appears in the VIT system – why?
Per company policy, VIT does not process booking cancellations via 301 documents. This can only be done via the on-line system.
How do I contact members of the EDI team?
The best way to make contact is via e-mail (with complete problem or question details) using this link: VIT EDI Team. Your e-mail will be delivered to all current members of the VIT EDI team.
Should you need to reach an individual member of the team, contact information for the current team (Feb 28, 2008) is given in the table below. Voice mail is available on all phones. When you make contact via e-mail or voice mail, please provide full and complete details as appropriate to your concern.